SAP Customer Experience Day
Join us at the SAP Customer Experience Day, next June 25th.
Although 80% of directors believe that their companies offer a consistent experience, only 8% of their customers agree.
Join us at SAP Customer Experience LIVE in Orlando
Join thousands of CX leaders at SAP Customer Experience LIVE, May 7-8, in Orlando, Florida. Come and take part in an immersive, two-day event that Will engage you through discussion, storytelling, problem-solving, networking, and plenty of playtimes. Discover first hand how Customer Experience is the new competitive advantage.
aspaNETCONOMY, awarded by SAP in its Partner Kick Off Meeting 2019
The SAP Partner Kick-Off Meeting was held in Madrid on Thursday, January the 31st, and aspaNETCONOMY receives the SAP Recognition in its #SAPPartnerDay.
The event gave partners a chance to gain strategic insight into SAP’s 2019 business strategy. Attendees could see how it was during 2018, having a look into the main global figures of the last year and the expected one for 2019. …read more
Learn How This Intelligent Brewery Treats Customers Like Family
Swinkels employs over 1,500 and produces 26 brands of beer across the Netherlands, Belgium and Ethiopia. Available in 130 countries, Swinkels produces a staggering 7.5 million hectoliters of beer per year— or more than 2.2 billion bottles. …read more
AspaNETCONOMY at the SAP CX LIVE event
Last 10 and 11 of October, part of AspaNETCONOMY team took part on the SAP Customer Experience LIVE. It is considered the CRM event of the year and was held in the beautiful city of Barcelona. Two intense days that include more tan 250 sessions where they had the opportunity to learn about global trends and technology that boost the change and the Customer Experience today. …read more
Knowing our customer is not just a matter of data
Since several decades an obsession is fed of collect data that allows us made correct business decisions. We not only talk about short-term decisions that allows solve concrete operational problems, also we talk about announcing what customers expect from us. We use the data for try to predict what customers expect from our Brand. This way, we trust business strategies in medium and long-term that should work throughout all the organization. But, this really Works?
A human touch in the relationship between companies (B2B)
Technological transformation is not an objective, its an indispensable constant for any business that aspire to survive the changes that demands the new paradigm ot relations between companies and customers. The change of the rules game in the B2C world is a reality that has transformed the way where brands relate with its consumers. Although relationships between companies still have it hard to take of from many inertias, reality is stubborn and shows the way to follow. …read more